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Features of The Basement Watchdog Big Combo CONNECT Sump Pump
Pre-Assembled for Easy Installation
When you buy a Basement Watchdog Big Combo CONNECT (Model CITS-50), most of the plumbing has been done for you. The primary AC sump pump and battery backup pump come pre-assembled, including check valves, elbows and pipe already measured and glued, making it fast and hassle-free for you to install the best protection in the industry.
24/7 Monitoring
The controller for your Basement Watchdog Big Combo CONNECT (Model CITS-50) sump pump system provides crucial, 24-hour-a-day monitoring of pump, power and battery conditions, ensuring your system is ready to protect. The easy-to-understand controller detects irregularities, sounds an alarm, and visually pinpoints problems and solutions on the front panel.
Automatic Protection
With the Basement Watchdog Big Combo CONNECT (Model CITS-50) on guard, you’ll have confidence knowing your basement is protected. The control box automatically monitors the system, and should your power go out, the battery backup sump pump will take over to keep your basement dry.
Two Dual Float Switches—Four Times the Protection
The Basement Watchdog Big Combo CONNECT (Model CITS-50) includes two sets of micro-reed Dual Float Switches. We introduced this technology, proven reliable in other uses for over 50 years, to the pump industry and improved it by including two floats on each pump. Simply stated: if two is good, four is better.
690 / 1000
Automatic Charging
The Basement Watchdog Big Combo CONNECT (Model CITS-50) is equipped with an automatic, multi-stage, 1.6amp charger that keeps the battery fully charged and ready to go. Plus, it’s compatible with our wet-cell and maintenance-free batteries. This model can handle two of our batteries, connected in parallel, to double your runtime.
Remote Notification
Knowing the status of your sump pump is critical whether you are at home or away. The Basement Watchdog Big Combo CONNECT (Model CITS-50) can link to The Basement Watchdog Wi-Fi Module (Model BW-WiFi) or a home security system, allowing for real-time alerts via text, email, through our app, or from your home security provider.
30+ Years Protecting Basements
The Basement Watchdog has been protecting homes for over 30 years and continues to lead the pack. We build the most dependable, user-friendly pumps in the industry using intelligent design, premium components, and quality manufacturing practices that include thoroughly testing every single unit.
W.T.
Reviewed in the United States on September 16, 2024
This combo package is perfect for my needs. My old main and backup pumps were about 13 years old, so way due for replacement. This compact, all-in-one design makes installation a breeze. The whole thing took me about an hour, and most of that time was removing the old system and cleaning up. I tested the main and backup pumps and both work perfectly. I connected two batteries (not included) in parallel, so this thing offers real peace of mind.
Cliquot
Reviewed in the United States on May 10, 2024
Installation issues were due to my particular set up. 1. This system was to replace a Wayne dual pump system that was much shorter vertically. My sump plumbing is contained within the sump and the outlet pipe runs under the concrete floor (no slack). To get this system in place, the new pumps had to sit directly on the bottom of the sump. A 90degree PVC elbow was glued onto the pumps discharge pipe and it just matched the height of the sump outlet connection. 2. To get the main pump wire through the sump cover, I had to take the float assembly off, enlarge the hole through the sump cover to 2.5 inches and feed the float assembly down through the hole and reattach to pump assembly. This was due to the large size of main pump controller and no disconnect in the wiring. The other wires were no problem getting up through the cover hole. Once all of this was done, the pumps worked perfectly. 3. Too soon to comment on reliability and service life.A test button would be nice (Wayne had one) as it is not practical to test the system by raising the floats once the assembly is down in the sump.
Customer
Reviewed in the United States on February 28, 2024
Bought this to replace a Cast Iron brand pump my contractor installed, in order to add an integrated battery backup. The overall package is impressive. Primary pump is quite a beast, heavy (as it should be) but extraordinarily quiet.It was nice to have it all pre-assembled in one way. Just wait for a dry spell, clean out the sump, and drop it in. Only thing is, even with a modern, really large sump-pit, the prior installation's geometry might make it difficult--- in other words, if this was the original pump, the plumbing locations might have been different.I made it work--- just barely. It was a "finagle."I probably could have altered the geometry of the pre-assembled pump if I couldn't squeeze it in, but that would have sort of defeated the purpose. And there were no directions about that. That cost the review a star.There is a weep-hole in the anti-siphon valve that spews a good deal of water for a few seconds when the back-up pump is about finished with its cycle. That was a concern, and required a call to Customer Service (which was quite good) for reassurance that such was normal. Again, would have been nice to have that documented in the "testing" section to indicate it's an expected behavior.Final nit-pick is that when you go to register the pump and the battery after installation, they demand the serial numbers. Well, if they think that I'm going to open everything up all over again on my hands and knees in order to give them something beyond "9999999," they've got another thing coming. Put the s/n on warranty-cards or on the box.Overall, though, this package gives me added peace-of-mind, and with the WiFi module added, even more so.EDIT: Adding a star for steller (ahem) customer support. US-based, customer-focused. This device has now run through some really substantial rain-storms. It's about half as loud as the old, high-quality, pump, and really does the job.
Mike
Reviewed in the United States on November 7, 2024
Not top of the line there are other solutions that offer a little more piece of mind, I do not feel the dread that I’ll be away my pump will fail and I come home to a flooded finished basement. Easy to install, & I hate plumbing. So you can pay a plumber the same price to install a regular old sump pump or you can diy and have a battery back up. Your callOr you can pay $1500 plus to have the plumber install your piece of mind
Daniel D.
Reviewed in the United States on July 21, 2023
This pump was simple to install in the pit, connect to the discharge pipe and connect the wires. The instructions were great. The instructions provided the height of the pump and instructions for accurately measuring the length of PVC to connect the pre-existing discharge pipe to the pump (measure from bottom of pit to the preexisting pipe and subtract 19 inches). This made for a quick and easy install as I had water coming into the pit during the install.I have lived in my house for just under two years and I think the old pump was about 8 years old. The old pump was discharging lots of water every 2 or 3 minutes for weeks. It just recently slowed to every hour or so. I was afraid if it failed, I would have a mess in a finished basement. I looked at alarms, but figured even if I was home when the alarm sounded, ran to home depot, bought a new pump and installed it all the same day I would have still have a mess to clean up. I thought of buying a new pump and keeping the old one as a standby.Then I saw this "dual pump", I decided how ideal this was for my situation. I was more concerned with the pump failing from age than a power outage, but bought the battery anyway.The pump is extremely quiet compared to the old one.My pit is 4 feet deep and my ceilings is 10 foot high. I am very happy with its power and "lift" performance.
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