mike
Reviewed in the United States on January 31, 2025
Do not expect to get any help from solar edge with setting up the inverter. You are on your own. Recommend SMA inverters a lot more help published on the internet than you would get from solar edge. I like the solar edge product been buying them for years their service used to be great, not now. When I was chatting with customer support he told me he was not going to help me, wrong answer.
Stephan Cohen
Reviewed in the United States on August 13, 2024
My inverter lasted for five years. It was the model that has the display screen. It’s costing me $750 just to have the installation company come down and read the code which I already read. Solaredge will only accept a licensed installer to read the code at, the inverter site. Now it’s gonna cost me an extra $500 because the warranty for the repair service is good for five years and I am at five years and two months. Avoid this company at all cost. There should be a class action suit. The installer said there is a 40% fill rate at least on the earlier inverters from 2019. Knowing what I know now I would only use a local company with a 45 minute drive and I would avoid solar edge if at all possible.
Dan Lacasse
Reviewed in the United States on July 7, 2024
We are on our 3rd unit in 2 months due to failing after 1 month of use. We missed alot of peak summer solar production because the inverters stop working...
Mike Kitsko
Reviewed in the United States on May 18, 2024
NOTE: I’m told there is no repair depot in the US! Hence, a supply-chain delay. I offered to sign a NDA (like Stormy did) and set up a repair depot to repair the inverters, was declined. I have all the necessary test equipment, and was a NASA Certified Solderer, and senior level electronics engineer. And also an engineer for Southern California Edison. Also, a 60+ year ham radio operator .PRESENT DAY: This was just installed in January, 2024! Waited 3+ months for it, without any solar power . The service tech says it won’t reset, and must be replaced! So, possibly June, July and August without any solar power to offset our AC electric bill! Over $800 last time, plus the lease. And we are desert!If you have the technical expertise to design and install your own, do it! We had to accept this lease to purchase this home. We’ve dealt with 3 or 4 subcontractors and only one knew what he was doing! One tech told me it was working fine and putting out 13 kiloWatts! Amazing, coming from a 5 kW system!
Melissa S
Reviewed in the United States on April 1, 2023
This product was originally advertised as new. It wasn't until we paid for it that the seller contacted us and admitted it was used. After assuring it was in good condition, we went forward with the purchase at a discount - but once received, found it didn't work. After calling the manufacturer, we found that the product was supposed to be returned to them as defective since it was replaced by the prior owner and thus wouldn't be supported by solar edge and essentially was useless.
Customer
Reviewed in the United States on May 29, 2021
Great product if you miss the speed of dial up internet. Seriously tho solaredge is the worst product I’ve ever had to install, they are basically guaranteed to have issues, and tech support takes at least an hour to answer the phone
Patrick Ticman,M.D.
Reviewed in the United States on October 5, 2019
User friendly and easy to install.Fast shipping from the vendor.