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Reviewed in the United States on August 6, 2024
I had a terrible experience with this seller. The bed I ordered arrived with a defective part (part Q) that had Velcro on the wrong side, making it impossible to complete the assembly. This issue caused significant delays and additional costs as I had to reschedule my handyman and now have to pay him again.When I reported the problem, the seller initially suggested I fix it myself and offered a meager $40 partial refund. After some back and forth and following their instructions, I injured myself trying to fix the issue. I also had to order a heavy duty stapler for wood trying to fix the issue which seller has refused to compensate as well.The seller also refused to accept any of my counteroffers which were only fair. Throughout the process, the seller was unhelpful and did not seem to have good intentions to resolve the issue satisfactorily.I would not recommend purchasing from this seller due to their poor customer service and lack of accountability.
Patrick
Reviewed in the United States on June 23, 2024
My wife and I have had this for a few months now. We like the adjustability of it and how sturdy it feels. We put a memory foam mattress on it and the two together are great.Purchased the slightly more expensive version of the two and I think the only difference is a piece of foam padding that you install with it, but I could be wrong. Either way, my wife and I love the adjustable base and it’s at a great price point.I would buy again from seller if I get adjustable bases for my other rooms.
Elvis Impressme
Reviewed in the United States on February 16, 2024
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Kelly R
Reviewed in the United States on January 2, 2024
First let's just say this box is so dang heavy it's unreal. You're gonna need a dolly to move it around. 142 pounds and it's TALL! So it's awkward. This is not for women to handle at all. Once you get it into the room you're going to use it in there are a ton, and I do mean a ton of parts. Make sure your phone or Ipad is charged before you start because you can't assemble this without the video on U Tube and that's so wrong. My son assembled this for me and he's got some engineering background and even he said the directions were the worst he'd ever seen. Working pretty fast it still took about 2.5 hours to assemble. This is NOT a quick project. You have to flip this whole thing over toward the end of the install and that's not very easy. You really need two people to do this because things are not totally tightened up at this point so it's awkward.Now once it's done also be aware that it will NOT attach directly to your headboard. If your headboard used to attach to a set of king rails like mine did you're going to have to figure something else out. That was a surprise too.When it was finally all together the product is good, sturdy and quiet like they say. Just know what you're getting into before you purchase this.
Daphne_Ellenburg
Reviewed in the United States on July 20, 2023
It took me and my wife probably a little over three hours to build. We weren’t rushing but it is a lengthy process. The Video and the manual instructions are a little different I recommend having both handy because the video I found has no sound. The manual clarifies some of the hardware needing to be used. The more room you have to work the easier building the bed base will be. We built ours inside our existing bed frame and it was a tight/perfect fit. However the cramped space made it a little difficult to put together. It takes more than one person if you follow the video instructions because you have to flip the frame over a couple of times. At first I was skeptical but once together it looked like the ones in the store. It works great with very smooth operation and is unbelievably quiet. We love it so far.
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