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Avid Reader
Reviewed in the United States on May 7, 2024
I ordered 2 of these mirrors for my bathrooms, and they are really beautiful. Unfortunately, one of them developed a hairline crack within a few months that affected the corner of the mirror. I had to replace that mirror with the same mirror, and contacted Amazon who then contacted the Seller. The Seller was cooperative and offered me an acceptable credit. I am very satisfied with the way the Seller handled this situation. I didn't ask for or expect a full refund. I just wanted to be treated fairly. I understand that sometimes stuff happens, but I purchased 3 mirrors and had to pay my contractor to re-install the replacement mirror. The Seller treated me right, and thanks for great customer service!
Agi
Reviewed in Canada on February 7, 2024
The on/off switch for the light and defog stopped working after barley 3 months of a very light use. So now what is left is an expensive mirror.Update: I give the seller 5 stars for a superb customer service to addressed the issue of the malfunctioning switch. I purchased 4 mirrors in total from this seller over 6 months ago now and had problems with only one - that unit must have been a lemon. Despite the lapsed returned window, the seller took a good care of me. Thank you!
pdxbrit
Reviewed in the United States on December 19, 2024
Saw one of these in an Airbnb we rented a couple of months ago, found out which model it was from the owner and now just ordered it for our newly finished basement bathroom. It's only been installed for a few hours, so I can't speak to longevity of the product, but it appears to be a well made and quality product.It came with mounting hardware, but due to installing on an ICF basement wall I went with 5" concrete lag screws. For most people the hardware that came with the product will suffice. It is a pretty heavy unit, at least the 32x40 model is.Love that the unit retains the last color, brightness and warming setting when it's powered off, so it made sense to hardwire it into a light switch. We have the light dimmed, and it's still the main light in a fully enclosed, no windows, room and is plenty sufficient.I honestly wish we had bought these for our master bathroom, rather than fancy sconces. Fingers crossed the unit lasts a long time!
mohammad bhuiyan
Reviewed in Canada on August 2, 2023
We bought 4 m in total for our newly built house. The electrical inspector would not provide us an inspection report without these mirrors removed because they are not CSA certified. These have also passed the Amazon return date. Please be aware before buying this item.
Greg
Reviewed in Canada on November 9, 2023
note that if using the 3 prong plug wiring method, there is no recess in the back of the mirror for the plug and therefore mirror won’t sit flush if plugged into wall-flush outlet. Receptacle must be recessed into the wall, or hardwired. 5 star product. Excellent look and quality.
Hector Munoz
Reviewed in the United States on November 8, 2023
First the Good: This Mirror is just Amazing. The packing was grade "A". It arrived without a single damage. They do an amazing job with packaging. (they must know how the real world shipping works, LOL). I tested them and inspected them on arrival as I knew it was going to be a while before I installed them on my Remodel. Finally I installed them yesterday and was very impressed as to the Clarity and Quality of the glass optics. Spotless finish and overall construction. The back is easily removed as it is held by Velcro. After the initial measurements to relocate the electrical boxes, the vanity faucets ended up being higher that previously anticipated, so the mirrors had to be placed a bit higher than originally designed. So by removing the back cover and drilling a new exit hole for the wiring, I was able to fit the new higher position and the wires to be tucked into the electrical box. It was hard wired to the wall switch.Now the bad: Installation requires a bit of measuring and double measuring. As they say, measure twice cut once. It would really help if they included a Template to help place the screws at the right distance. I ended up building one myself and used a laser to make sure they were drilled level. Is more difficult to get this right in Tile as the bit tends to want to move off center once it gets going.Overall, I give it 5 Stars as the extra work of making sure the installation came right does not take away the fact that these mirrors are just Gorgeous. Great Mirror at the right price. Locally, mirrors like this go for way more. Highly recommended to anyone looking for a great product. Support is also great, I reached out with a question and got an answer from the seller in less than a day.
Rosenda
Reviewed in Canada on August 25, 2022
Love that it’s backlit compared to the ones with the light on the mirror. Makes it look more expensive. Had second thoughts after purchasing because of the price but after I saw it installed, I was so happy. Everyone LOVES it
Kellie B
Reviewed in the United States on June 20, 2022
The lights arrived quickly and intact. They are adjustable in both brightness and color, but not bright enough to stand alone without other overhead or vanity lighting. Very nice to have the option to have only these lights on as they set a great ambiance (for long soaks in the tub!). And, they are very flattering compared to traditional vanity lighting.The very best thing about this whole purchase was the customer service experience. We purchased these lights in advance for a new home build that got delayed. So, the lights were well out of the return window when they were installed and one of the lights was not working (I purchased a total of 4). I reached out to the company and explained. They responded in less than 24hrs, asked for documentation, and easily and quickly refunded me money for one light (I had already purchased a replacement for my electrician to install). I can't speak highly enough about how they handled this transaction, especially when they clearly did not have to be flexible with their written return policy. Will definitely purchase from them again!
Customer
Reviewed in the United States on January 8, 2022
Very happy with this mirror. Very well packed. The box showed up pristine on my porch with no damage. Mirror glass had impact bumpers on all 4 corners and was well-surrounded by styrofoam. Mirror came with a fairly long cord (~24") that allows you to either hardwire for electrical or attach a provided 2-prong plug. The instructions were fairly simple and straight-forward, although the instructions as to which holes you should use for mounting is incorrect. The frame has key-holes on the back to allow for vertical or horizontal orientation of the mirror. You should always use the holes on the vertical uprights to mount. This way the screw heads lock safely into the key-holes with gravity and the weight of the mirror. If you mount the way the instructions suggest, the frame will not lock around the screwhead correctly, plus the frame will start to bow over time. The mirror comes with an integral switch that allows you to chose from 3 different light temperatures and has the ability to dim. It is highly recommended that you wire this mirror to a wall switch that would act as your on/off switch so the switch on the mirror can be used to set the backlight the way you like it and then leave it as a pre-set. The mirror also comes with an anti-fog switch that if activated before you start taking a shower definitely works and keeps the mirror from fogging over. I am very pleased with this product and would recommend it.
Smithers
Reviewed in Canada on April 27, 2022
Great mirror so far, has daylight and warm option, it does fade and it has a night light feature where it isn't bright at all but enough where u can walk towards the bathroom in the dark if need be
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