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Customer
Reviewed in the United States on August 9, 2023
PHOTO BEAVER (seller) sent me a Canon 800D, in lieu of the T7i that I ordered. 800D is a European version of T7i, and Canon will not service it in the U.S.!In April 2023, I ordered a Canon T7i at full price from Amazon, but received a Cannon 800D instead. After some research, I found them to be the same camera with a different model no., so I kept it. (Live and learn.) The 800D began having mechanical issues in May. I was willing to pay for it to be serviced since I was beyond the 30-day return window, so I chased down the Canon Customer Service phone no. According to two Canon reps, 800D is a European model that IS NOT SUPPOSED TO BE SOLD IN THE U.S., so Canon won't touch it due to U.S. Customs regs.Needing my camera for work, I ordered another T7i through Amazon, which arrived as ordered soon afterward. Amazon does not post the Sellers' names on Canon cameras, but I later found that the 2nd camera came from a different Seller.The Amazon Customer Service Supervisor recently committed to refunding my payment for the camera, as PHOTO BEAVER had sent me a different product that can't/won't be serviced in the U.S., and they won't replace it with the correct camera. I now have a useless 800D camera; and after Amazon's review of the case, they've refused to provide the refund. I have appealed.
N578MD
Reviewed in the United States on July 15, 2020
Arrived ahead of time and looking like a brand new camera. Not a scratch or blemish anywhere. And it works like new too. I'm not sure who did the "renewing" but they did a good job of it. Genuine Canon charger, battery, quick guide book and neck strap. And yes, the camera has a serial number. No funny stuff here. The plug is a European (Western continental Europe) plug but that is expected from a Canon-Europe product. The charger cord from my T3i works on the new charger.
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